FQA
Frequently Asked Questions
What products can I find at sliperr®?
sliperr® offers a curated selection of handbags and fashion accessories, including shoulder bags, crossbody bags, tote bags, top-handle bags, everyday handbags, and other accessories designed for different occasions and styles.
Please check each product page for details such as materials, dimensions, colors, hardware, compartments, strap information, and care instructions.
How can I contact sliperr®?
You can reach our customer support team at service@sliperr.com.
For order-related questions, please include your order number and a short description of the issue so we can assist you more efficiently.
How do I choose the right bag?
Consider where and how you plan to use the bag.
Crossbody bags are convenient for hands-free everyday use, while shoulder bags offer an easy balance between style and practicality. Tote bags generally provide more room for daily essentials, while smaller handbags can be ideal for dinners, events, and lighter everyday use.
We recommend reviewing the product dimensions, materials, strap design, compartments, closure type, and other specifications shown on the product page before ordering.
If you need help choosing, contact service@sliperr.com and include links to the products you are considering.
How quickly are orders processed?
Most orders are prepared within 1–2 business days after payment has been successfully confirmed.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Order processing time is separate from delivery time.
How can I track my order?
Once your order has been shipped, tracking information will be sent to the email address used at checkout.
If you do not see the message, please check your spam or junk folder.
You can also contact service@sliperr.com with your order number if you need assistance locating your tracking information.
How long does delivery take?
Delivery times depend on your destination and the shipping service available during checkout.
The estimated delivery timeframe shown at checkout should be used as a guide. Once your parcel has been dispatched, the tracking page will provide the latest shipping updates.
Can I cancel my order?
If you would like to cancel an order, please email service@sliperr.com within 24 hours of placing it.
Please include your order number.
Cancellation requests submitted after this period may not be possible if the order has already entered preparation or shipping.
Can I update my shipping address?
Please contact us as soon as possible with your order number and complete corrected address.
We will check the status of the order and confirm whether the shipping details can still be changed.
Once an order has been processed or handed to the carrier, address changes may no longer be available.
What is your return period?
Eligible items may be returned within 14 days after delivery.
To qualify for a return, the product should generally be unused, unworn, undamaged, clean, and returned in its original condition with its original packaging, tags, straps, and included accessories.
Products showing signs of wear, stains, scratches, odors, alterations, or damage caused after delivery may not qualify for a standard change-of-mind return.
Please review our Return & Refund Policy for complete return conditions and product-specific exclusions.
Can I return a bag after using it?
For standard change-of-mind returns, bags and accessories should remain unused and in resalable condition.
Products showing signs of regular use, wear, stains, scratches, strong odors, damaged hardware, altered straps, or missing components may not qualify.
This does not affect your rights if the product arrived damaged, defective, or incorrect.
How do I request a return?
Email service@sliperr.com with:
- Your order number
- The item you wish to return
- The reason for the return
- Photos, if relevant
Our support team will review the request and provide return instructions when approved.
Please do not send products back before receiving return authorization. The return address provided by our team may be different from our registered business address.
Who pays for return shipping?
For standard change-of-mind returns, return shipping costs are generally the responsibility of the customer.
If the product is confirmed to be defective, damaged, or incorrect, our team will review the situation and provide the appropriate solution.
We do not charge a restocking fee.
When will I receive my refund?
Once your returned item has been received, we will inspect its condition.
If the refund is approved, it will normally be issued to your original payment method within 3–7 business days.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
What should I do if my bag arrives damaged?
Please email service@sliperr.com as soon as possible with your order number and clear photos of the product and packaging.
Examples may include:
- Torn or damaged material
- Broken handles or straps
- Faulty zippers
- Damaged buckles or clasps
- Scratched or broken hardware
- Loose or damaged stitching
- Missing accessories
- Damage caused during transportation
Our team will review the information and help arrange an appropriate replacement, refund, or other solution.
What if I receive the wrong bag or an item is missing?
Contact service@sliperr.com and provide your order number along with details of the incorrect or missing item.
Photos of the products received, product labels, and shipping packaging can help us verify the shipment more efficiently.
How should I care for my sliperr® bag?
Care requirements may vary depending on the material and construction of the bag.
As a general guideline:
- Keep your bag away from excessive moisture and heat.
- Avoid prolonged exposure to direct sunlight.
- Avoid contact with oils, cosmetics, perfumes, and harsh cleaning products.
- Do not overload the bag beyond its reasonable capacity.
- Handle zippers, clasps, chains, and other hardware carefully.
- Store the bag in a clean, dry place when not in use.
- Avoid placing heavy objects on top of the bag during storage.
Always check the individual product page or supplied care instructions for product-specific recommendations.
How should I clean my bag?
Cleaning methods depend on the material.
Use a soft, clean cloth for light surface cleaning where appropriate. Avoid using harsh chemicals, bleach, abrasive cleaners, or excessive water unless the product's care instructions specifically permit them.
For more delicate materials, consider using an appropriate specialist cleaning service.
If you are unsure how to clean a specific sliperr® product, contact us before applying a cleaning product.
Are bag colors exactly the same as the photos?
We make reasonable efforts to represent product colors accurately.
However, slight differences may occur due to photography, lighting conditions, screen settings, production batches, and natural variations in materials.
Where can I find bag dimensions and product details?
Each Shopify product page includes the available product specifications.
Depending on the item, information may include:
- Product dimensions
- Materials
- Available colors
- Strap length or adjustability
- Handle details
- Interior compartments
- Pocket configuration
- Closure type
- Hardware details
- Care instructions
If you need additional information before purchasing, email service@sliperr.com with the product name or product link.
How does sliperr® protect customer information?
Our Privacy Policy explains how customer information is collected, used, stored, shared, and protected when you browse our Shopify store, place an order, or contact customer support.
For privacy-related questions or requests, please contact:
Still Need Help?
Our customer support team is available to assist with product questions, orders, shipping, returns, and other store-related enquiries.
Brand: sliperr®
Email: service@sliperr.com
Phone: +1 (997) 306-5431