Contact Us
Contact Us
Have a question about a sliperr® handbag, shoulder bag, crossbody bag, tote, or other fashion accessory? Our customer support team is here to help.
Whether you need assistance choosing a bag, checking your order, tracking a delivery, or arranging a return, contact us at:
Customer Support Email: service@sliperr.com
Company Information
Brand Name: sliperr®
Company Name: Zhuhai Shenqing Trading Co., Ltd.
Registered Address: Unit 410-2, Building 4, No. 2001 Mingzhu South Road, Xiangzhou District, Zhuhai City, China
Established: January 13, 2025
Phone Number: +1 (997) 306-5431
Email: service@sliperr.com
Order Assistance
If you are contacting us about an existing order, please include your order number and a brief description of your request.
For damaged, defective, or incorrect products, please attach clear photos showing the bag or accessory, packaging, shipping label, and any affected areas. This helps our team review the issue more efficiently.
If an item is missing from your parcel, let us know which product was not included.
Product & Bag Questions
Need help selecting the right bag? Contact us if you have questions about:
- Bag dimensions and capacity
- Materials and finishes
- Colors and styles
- Straps and handles
- Interior compartments and pockets
- Hardware and closures
- Care and cleaning instructions
- Styling and everyday use
Please include the product name or Shopify product link so our team can identify the item you are asking about.
Handbag & Accessory Support
Different bags and materials may require different care.
For leather and leather-look bags, avoid prolonged exposure to moisture, excessive heat, and direct sunlight. When cleaning, use appropriate products and always follow the care information supplied with the item.
For bags with metal hardware, chains, buckles, or decorative details, handle these components carefully to help preserve their appearance.
When your bag is not in use, we recommend storing it in a clean, dry place and avoiding excessive pressure that could affect its shape.
If you need additional guidance, contact service@sliperr.com.
Returns & Refunds
To request a return, please email service@sliperr.com with your order number, product name, and reason for the request.
Please wait until our customer support team provides return authorization and shipping instructions before sending any product back.
Our registered company address is not a designated return address. Do not send returns to this address unless our support team specifically confirms it in writing.
For complete eligibility requirements, return conditions, and refund information, please review our Return & Refund Policy.
Feedback & Suggestions
We value feedback about your sliperr® shopping experience.
If you have suggestions regarding our handbags, shoulder bags, crossbody bags, totes, accessories, packaging, or customer service, feel free to contact us at:
Your feedback helps us continue improving our product selection and online shopping experience.
Thank you for choosing sliperr®.